Shipping&Return

PROCESSING

All orders are processed + shipped within 3-5 business days. We are currently unable to offer gift notes or samples with our orders, but hope to very soon - stay tuned.

DOMESTIC SHIPPING

Once picked up and scanned in by our carrier, domestic orders shipped within the U.S. may take 2-5 business days to arrive, depending on location.

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24-48 hours once a label has been created.

Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed.

Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.

EXPEDITED SHIPPING

Want it fast? We don't blame you. That's why we offer UPS 2-Day for contiguous domestic orders. Pricing is dependent upon destination/weight of package. We ask that you please apply our 3-5 business day window for processing to plan accordingly.

Orders placed with UPS 2-Day will arrive within two business days once shipped from our fulfillment location. Orders placed on Thursday or Friday with UPS 2-Day will likely arrive the following Monday or Tuesday, and will not arrive Saturday or Sunday.

This is our carrier's shipping policy, and once a package is shipped from our studio, delivery is unfortunately out of our hands. For more info or help with your order, email our Customer Care team at sales@miascocandle.com.

INTERNATIONAL ORDERS

We currently offer international shipping to Canada only. Orders are shipped via DHL Parcel International Standard and arrive within approx. 5-10 transit days. Shipping rates are calculated by weight + delivery destination. We hope to ship to additional countries shortly!

International customs + duties are determined by the receiving country and are the customer's responsibility to pay.

HOLIDAY CLOSURES

We will not process or ship orders on the following dates:

Thanksgiving - Thursday, November 26 + Friday, November 27
Christmas - Thursday, December 24 + Friday, December 25
New Year's Day - Friday, January 1

EXCHANGES + RETURNS

We strive for 100% customer satisfaction, always! If you’re unsatisfied with your Mia’s CO. product, please contact our Customer Care team at sales@miascocandle.com.

All returns must be processed within 30 days of receiving your order and require proof of purchase (e.g. your order number, order confirmation email,etc).

If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description in your email, and we'll get started on your exchange or replacement order ASAP.

Refunds are processed on unused, undamaged products only. Please return your items back to our studio in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken.

Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days.

Exceptions: we do not accept returns or offer refunds on discounted or sale items, gift cards, or third party products.