FREQUENTLY ASKED QUESTIONS
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
We try to ship them within 1 to 3 business days. During high volume periods, ie; sales and holidays, order processing times may increase. If you have any questions about your order, please email us at firstname.lastname@example.org and we will be happy to help you.
DO YOU ACCEPT INTERNATIONAL ORDERS?
We currently only ship to the US. We are working on expanding our delivery zones. Sign up for our newsletter to stay informed!
DO YOU CHARGE SALES TAX?
We are only required to charge tax in the State of CA. Everywhere else is not charged tax.
THE PRODUCT I WANT TO ORDER IS OUT OF STOCK.
We do our best to keep all of our products in stock. Once in a while, we need a day or two to catch up. Please email us at email@example.com with any questions and we would be happy to let you know when the item is expected back in stock.
WHAT IS THE BEST WAY TO CARE FOR MY CANDLE?
Mia's Co. 11 oz candles have an average burn time of 50-60 hours if cared for properly. Here are some tips to get the most out of your Mia's Co. Candle.
- Always light your candle for 3-4 hours during the first burn session (until the wax reaches the edges of the vessel) to create an even burn and a long lasting candle.
- To preserve the fragrance, do not burn your candle for more than 5-6 hours at a time.
- Before each burn, trim the wick to 1/8" to avoid black smoke, residue, and tunneling.
- Always remove wick debris before lighting.
- If the wick requires centering, readjust it to the center (only when the candle is unlit).
- Allow the candle to solidify before relighting.
- Always burn on a flat, stable, fireproof surface.
- Never leave a burning candle unattended.
- Do not burn the candle when less than 1/4" of wax remains in the glass.
- Placing a hot candle on a cold surface such as marble or glass can cause the vessel to crack.
ARE ALL OF YOUR PRODUCTS SCENTED WITH ESSENTIAL OILS?
All of our skin products are scented and only use natural, plant based products. Our candles are made of a soy & mineral wax blend and fragrance oils for strong, long lasting fragrance. Our diffusers also have fragrance oils in them - That's what make them fill a room so very nicely!
CAN I FIND YOUR PRODUCTS LOCALLY?
Please have a look at our store page to see where our products are available near you.
WHAT IS YOUR ONLINE RETURN POLICY?
All sale items are final sale.
WHY WAS MY ORDER CANCELED?
All orders are subject to our approval. We reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience. Please email firstname.lastname@example.org if you have any questions regarding your order.
I'D LIKE TO CARRY MIA'S CO. PRODUCTS IN MY STORE, WHO DO I CONTACT?